Refund & Returns Policy

Effective Date: [01-01-2026]

Thank you for shopping with Holiday Flower & Plant, Inc. We take great care in preparing and delivering fresh flowers and healthy plants. Because our products are perishable and living items, our refund and return policy differs from that of non-perishable goods.

1. Fresh Flowers

Fresh flowers are perishable and cannot be returned once delivered.

If your flowers arrive damaged, wilted, or significantly different from your order, please notify us within 24 hours of delivery by contacting our customer support team. Please include:

  • Your order number
  • Clear photographs of the flowers
  • A brief description of the issue

After reviewing your request, we may offer one of the following:

  • A replacement bouquet
  • Store credit
  • A full or partial refund, depending on the circumstances

2. Live Plants

We carefully inspect all plants before shipping to ensure they are healthy.

If your plant arrives damaged or in poor condition, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the plant
  • Photos of the packaging
  • A description of the issue

Approved claims may qualify for:

  • A replacement plant
  • Store credit
  • A full or partial refund

3. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • Fresh flowers
  • Live plants that have been repotted, transplanted, or improperly cared for after delivery
  • Customized floral arrangements
  • Personalized gifts
  • Gift cards
  • Perishable gift items

4. Incorrect Orders

If you receive the wrong product, please contact us within 24 hours of delivery. We will arrange an appropriate replacement or refund at no additional cost.

5. Delivery Issues

Please ensure that the delivery address and recipient information provided during checkout are accurate.

We are not responsible for failed deliveries resulting from:

  • Incorrect or incomplete addresses
  • Recipient unavailability where no safe delivery location exists
  • Delayed acceptance by the recipient
  • Weather conditions after successful delivery

If an order is returned to us due to incorrect delivery information, additional delivery charges may apply.

6. Order Cancellations

Orders may be canceled or modified up to 24 hours before the scheduled delivery date.

Orders prepared for dispatch or already shipped cannot be canceled.

During peak seasons such as Valentine’s Day, Mother’s Day, Christmas, or other major holidays, cancellation deadlines may be shorter.

7. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

8. Quality Guarantee

We are committed to delivering fresh flowers and healthy plants. If your order does not meet reasonable quality standards upon arrival, we will work with you to resolve the issue promptly.

9. Contact Us

If you need assistance with your order or wish to submit a refund request, please contact us.

Email: holidayfoliage@aol.com

Phone: (212) 675-4300

Business Hours: Monday–Saturday, 7:00 AM – 5:30 PM / Sunday, 9:00 AM – 5:00 PM