Privacy Notice

Privacy Notice

Effective Date: 07-01-2026

Holiday Flower & Plant, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, share, and safeguard your information when you visit our website holidayflowersnyc.com, make a purchase, or interact with our services.

This notice is designed to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the CPRA, and other state privacy laws where applicable.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

Information You Provide

  • Full name
  • Billing and shipping address
  • Recipient delivery information (for gift orders)
  • Email address
  • Phone number
  • Account login details (if you create an account)
  • Order details and purchase history
  • Messages or special instructions included with orders
  • Customer service communications

Payment Information

Payments are processed securely by third-party payment processors such as Stripe, PayPal, and Square. We do not store full credit or debit card numbers on our systems.

Information Collected Automatically

When you use our website, we may collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and time spent on pages
  • Referring website
  • Cookies and similar tracking technologies

Marketing and Preferences

If you subscribe or opt in, we may collect:

  • Email marketing preferences
  • SMS marketing consent
  • Loyalty program participation

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver flowers and plants
  • Communicate order updates and confirmations
  • Provide customer support
  • Manage customer accounts
  • Process payments securely
  • Prevent fraud and unauthorized transactions
  • Improve our website and services
  • Personalize your shopping experience
  • Send marketing emails or SMS (with consent where required)
  • Administer promotions and loyalty programs
  • Comply with legal and tax obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and operate our website. These may include:

  • WooCommerce cookies for shopping cart and checkout functionality
  • Analytics cookies (e.g., Google Analytics)
  • Advertising cookies (e.g., Meta Pixel, Google Ads, TikTok Pixel)
  • Functional cookies for website performance

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website traffic
  • Improve marketing and advertising relevance

You can control or disable cookies through your browser settings or via our cookie consent banner, where applicable.

4. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

  • Payment processors (Woopay, Stripe, PayPal, Square)
  • Delivery and logistics providers
  • Website hosting and technical service providers
  • Marketing platforms (Mailchimp, SMS providers)
  • Analytics and advertising providers (Google, Meta, TikTok)
  • Customer support tools and live chat services
  • Legal or regulatory authorities when required

All service providers are required to handle your data securely and only for the purposes we specify.

5. Order Fulfillment and Delivery

Because we offer flower and plant delivery services, we may share limited information with delivery personnel or local couriers, including:

  • Recipient name
  • Delivery address
  • Phone number (if necessary for delivery)
  • Delivery instructions
  • Gift messages (if included by the customer)

This information is used only to complete delivery successfully.

6. Marketing Communications

If you choose to receive marketing communications, we may send you:

  • Promotional emails
  • Special offers and discounts
  • Seasonal promotions
  • SMS messages (if you opt in)

You may opt out at any time by clicking “unsubscribe” in emails or replying STOP to SMS messages.

7. Data Retention

We retain personal information only as long as necessary for business and legal purposes:

  • Order and transaction records: up to 7 years (tax and accounting requirements)
  • Customer accounts: until deleted or inactive for an extended period
  • Marketing data: until you unsubscribe or withdraw consent
  • Analytics data: typically up to 26 months
  • Customer service records: up to 3 years

We may retain information longer if required by law or to resolve disputes.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Request a copy of your data
  • Opt out of marketing communications
  • Limit certain data uses (where applicable)

We will not discriminate against you for exercising your privacy rights.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including:

  • The right to know what personal information we collect and how it is used
  • The right to request deletion of personal information
  • The right to correct inaccurate information
  • The right to opt out of certain data sharing activities
  • The right to limit the use of sensitive personal information

To exercise these rights, please contact us using the information below.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

12. Third-Party Services

Our website may include links or integrations with third-party services such as:

  • Google Maps
  • reCAPTCHA
  • Payment processors
  • Marketing and analytics platforms

We are not responsible for the privacy practices of these third parties.

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Updates will be posted on this page with a revised “Effective Date.”

14. Contact Us

If you have any questions or wish to exercise your privacy rights, you may contact us at:

Holiday Flower & Plant, Inc.
118 West 28th Street
New York, NY 10001
United States

Email: holidayfoliage@aol.com